Sandwell Children’s Trust Privacy Notice

Why we process personal information

We may collect personal information to:

• Provide social care, advice, guidance and support services
• Safeguard and promote the welfare of children and families
• Carry out statutory duties and legal obligations
• Plan, deliver and improve Trust services
• Manage employees, support workers and job applications
• Make payments such as salaries, fees or compensation
• Investigate complaints or concerns
• Carry out research and service improvement
• Ensure security, including CCTV at Trust locations
• Improve website usability (including cookies)

Personal information we process

Depending on the service, we may collect:

• Name, address and contact details
• Date and place of birth, age and gender
• Ethnicity, nationality and immigration status
• Health, disability and medical information
• Criminal convictions or safeguarding information
• Education and employment records
• Financial and benefit information
• Family relationships and next-of-kin details
• Identifiers such as NHS or National Insurance numbers
• Images, CCTV footage and identification documents

Some of this information is classed as special category data and is handled with additional care.

How we collect information

We collect information:

• Directly from you (forms, phone calls, emails, meetings)
• From partner organisations and public authorities
• Through secure IT systems and CCTV

Lawful basis for processing

We only process personal data where we have a lawful basis under UK data protection law.

These include:

• Consent
• Contract
• Legal obligation
• Vital interests
• Public task

Special category data is processed under Article 9 of the UK GDPR where permitted, including for safeguarding, health and public interest purposes.

Relevant legislation

Key legislation includes:

• Children Act 2004
• Children and Families Act 2014
• Children and Social Work Act 2017
• Care Act 2014
• Mental Health Act 1983
• Data Protection Act 2018
• UK General Data Protection Regulation

How long we keep your information

We keep personal information in line with our retention schedule and legal requirements.

Full details are available in the Trust’s retention policy

Who we share information with

We may share information with partner organisations where necessary and lawful, including:

• Local authorities and schools
• Health services and GPs
• Police, courts and safeguarding bodies
• Government departments and regulators
• Voluntary and charitable organisations

Your information rights

You have the right to:

• Be informed about how your data is used
• Access your personal information
• Request correction of inaccurate data
• Request erasure in some circumstances
• Restrict or object to processing
• Withdraw consent where applicable

Subject Access Requests

You can request a copy of your personal information by:

• Using a MySandwell account
• Emailing info_governance@sandwellchildrenstrust.org
  

Cookies

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You can opt out of analytics cookies using browser controls.

Data Protection Officer

Complaints

If you are unhappy with how your information is handled, you can complain to:

Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Email: casework@ico.org.uk
Telephone: 0303 123 1113

Further Reading

The information on this page has been optimised and condensed into a quick read format. You can download the in-depth privacy notice below.

Sandwell Children's Trust Privacy Notice

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